Home / FAQs

Can The Imperial be hired out for private groups?
Yes, this is subject to availability and our schedule. Please contact us direct

Is smoking allowed?
No smoking inside the boat but there is a smokers’ area on the outer deck

Can it accommodate disabled people?
We welcome enquiries from guests with disabilities. Please contact us direct so that we can discuss in further detail

When do I have to pay for my booking?
A 30% deposit is required to secure your reservation and the final balance is required before the departure date

Do I have to arrange my own travel to Halong Bay?
No, we provide a mini bus or private car that will pick you up in the morning from your hotel, take you to Halong Bay and back to Hanoi at the end of the cruise

Can I pay by credit card
All cards are accepted – see payment section for more detail

I don’t have a credit card. Can I pay in cash?
Yes, you can visit our head office in 49 Hang Be St, Hoan Kiem Dist,  Hanoi Cty, Vietnamese and pay our sales team direct

What if I have special dietary requirements?
Please notify us of any special dietary requirements or food allergies at least 1 week before your departure date. Non meat eaters are well catered for

Will any electrical equipment I bring with me work on board?
Vietnamese style electrical sockets are available in all suites. 220 volts, as is standard throughout hotels in Vietnam

What happens if I am taken ill?
If you have any pre-existing medical conditions that we should know about please inform us. There is also a doctor on call and The Paloma carries standard first aid equipment. Please ensure you have adequate medical and travel insurance

What do I need to bring with me

  • Original passport
  • Swim wear
  • Sun cream
  • Sun hat and glasses

Is there internet available?
No internet connection on the boat